Refund Policy
Overview
At TrafficChecker, we want you to be completely satisfied with our services. This Refund Policy explains when and how you can request a refund for purchases made through our platform. All payments are processed by our authorized payment processor, who serves as our merchant of record and handles billing, invoicing, and refunds on our behalf.
Refund Eligibility
You may request a refund of unused purchased credits within 14 days of that Paddle purchase. The refund is only for leftover credits on that pack. Credits you already used stay earned and are not refunded. Signup bonus credits and staff grants are never refundable through Paddle. After 14 days, unused purchased credits stay on your account and never expire.
Digital Products & Services
TrafficChecker provides digital services including website traffic analysis, domain analytics, and API access. Due to the nature of digital services, once data has been delivered (such as traffic reports, analytics exports, or API responses), that portion of the service is considered fulfilled and is not eligible for refund.
Credit Packs
Credit packs are a one-time purchase, not a subscription. There is no billing period to cancel. Unused credits stay on the account until you use them. You can refund unused purchased credits within 14 days of that purchase from Transactions in your customer account. Used credits, signup bonus credits, and staff grants are not refundable.
How to Request a Refund
To request a refund, open Transactions in your customer account and use Refund unused on that purchase, or email support@trafficchecker.net with your order number. We will review emailed requests within 2-3 business days. Approved refunds return unused credits to your original payment method and typically appear within 5-10 business days. The amount returned is the unused share after Paddle's processing fee. That fee is not refunded, so the original checkout total is not returned in full.
Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks incur significant fees and may result in your account being suspended. We are committed to resolving any issues fairly and promptly.
Exceptions
Refunds will not be issued in cases of violation of our Terms of Service, fraudulent activity, or abuse of our refund policy. We reserve the right to deny refund requests that appear to be made in bad faith.
Contact Us
If you have questions about our refund policy or need assistance with a refund request, please contact us at support@trafficchecker.net. We're here to help and will do our best to ensure your satisfaction.